How quickly were you contacted by an ISP from the time you completed the form on DFA’s website? How quickly were you contacted by an ISP from the time you completed the form on DFA’s website? Within 1 hour Within 2 hours Within 8 hours Within 24 hours Within 48 hours Over 48 hours later
Was the person you spoke to friendly, knowledgeable, and helpful? Was the person you spoke to friendly, knowledgeable, and helpful? They were friendly, knowledgeable, and very helpful. They were a combination of either friendly, helpful, or knowledgeable (2 out of 3). They were either friendly, helpful, or knowledgeable (only 1). They were none of the above. They were either unfriendly, lacked knowledge, or unhelpful (or a combination).
Did the offer you received from the ISP meet your business needs? Did the offer you received from the ISP meet your business needs? The offer met all my requirements. The offer mostly met my requirements. Undecided. The offer mostly did not meet my requirements. The offer did not meet any of my requirements.
Did you make a purchase with the ISP that contacted you? Did you make a purchase with the ISP that contacted you? Yes No
What Solution did you purchase? Please specify the line speed you signed up for and the total price.
Was the service delivered on time? Was the service delivered on time? Yes No
How would you rate your signup experience with the ISP? How would you rate your signup experience with the ISP? Very easy Easy Neutral Somewhat complex Very complex
How would you rate your billing experience with the ISP? How would you rate your billing experience with the ISP? Very professional Generally good OK Billing is complicated and not user-friendly Billing is a nightmare
Are you satisfied with the performance of your solution? Are you satisfied with the performance of your solution? Yes No
What impact has the service had on your business?
What did you feel was unattractive about the offer? What did you feel was unattractive about the offer? Price Quality Service Reputation
Would you like to be contacted by a different ISP? Would you like to be contacted by a different ISP? Yes No
How likely are you to recommend DFA’s fibre network to a colleague, friend, or family member? How likely are you to recommend DFA’s fibre network to a colleague, friend, or family member? 0 – Not likely at all 1 2 3 4 5 6 7 8 9 10 – Extremely likely
