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Customer Experience Survey

How quickly were you contacted by an ISP from the time you completed the form on DFA’s website?

Was the person you spoke to friendly, knowledgeable, and helpful?

Did the offer you received from the ISP meet your business needs?

Did you make a purchase with the ISP that contacted you?

Was the service delivered on time?

How would you rate your signup experience with the ISP?

How would you rate your billing experience with the ISP?

Are you satisfied with the performance of your solution?

What did you feel was unattractive about the offer?

Would you like to be contacted by a different ISP?

How likely are you to recommend DFA’s fibre network to a colleague, friend, or family member?

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