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World-class service at the touch of a button!

CA Service Desk Manager is the perfect partner to your DFA product.

CA Service Desk Manager is your single point of contact for all things DFA.

24/7 Service Support

CA Service Desk Manager is the perfect partner to your DFA product.

Critical Alerts

Receive notifications and schedules related to maintenance, link build, and network incidents.

Progress on Faults and Builds

Track the progress of link builds and network incidents in real time.


Drill-Down Reporting

Analyse and report on performance. Provide detailed reporting to stakeholders on your network management.

Powerful Reporting

Filter and drill down into performance at the circuit level. Draw detailed performance reports for your stakeholders, that can easily be exported to combine with other data.

Customized Notifications and Alerts

Set notifications for each user profile by channel and incident severity. Ensure that your team receive the information they need, whether they are technical resources or C-suite stakeholders.

How to Register

Try these steps to get your CA Service Desk Manager login working. Once you’ve registered, you don’t ever need to login again.

  1. Go to MyAccess.
  2. Wait for at least 30 minutes after successful submission.
  3. Close your browser.
  4. Reopen your browser and log on to the SDM Platform.

Useful Resources

Success is a Team Sport!

We measure ourselves on your success and satisfaction. We value your feedback and participation in making CA Service Desk Manager the best it can be.

Leave a comment about Service Desk Manager

POPIA Consent

Information processing notice

By submitting, you agree to us processing your information in accordance with the POPI Act 4 of 2013. We’ll use your data to respond to your enquiry and may share it within the Maziv group and with third-party ISPs, if necessary. No other third-party disclosure will occur without your explicit consent, unless legally required. See our Privacy Policy and PAIA manual for details.

Got a Question?

Chat to our dedicated support team so that we can help you get the best value out of CA Service Desk Manager.

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