Network Status

Last Modified 2023-11-24 @ 11:55

We will implement a selective network freeze in some precincts within Gauteng South from 15 November 2023 to 14 December 2023.

A national network freeze will be implemented from 14 December 2023 to 15 January 2024.

Alerts

Select a region on the map to view its alerts.

Selected region: None

Northern Region, Eastern Region 2023-10-05 10:18 Our network team have been alerted to a major cable break on a primary route between Durban and Johannesburg. Our teams are onsite and are in the process of assessing the extent of the damage. We are investigating alternative routes to minimise the impact to affected customers. We sincerely apologise for the inconvenience and will provide more information as our field teams progress with repairs.: 2023-10-05 22:00 Our onsite repair teams have completed all splicing on damaged cables and the route has been restored. Fresh teams have been deployed to the area to manage faults logged as a result of the break. Our NOC team are monitoring closely to ensure performance returns to normal levels. Civil engineering teams will be dispatched again in the morning to complete cosmetic repairs. We sincerely thank affected customers for their patience during the outage.; 2023-10-05 16:50 Our teams are onsite, and repairs are well underway. We have a total of 11 teams onsite effecting repairs in the shortest possible time. The current estimated time for resolution is 23h00 this evening.; 2023-10-05 13:40 Our civil engineering and splicing teams are on-site and have completed the necessary assessment, exposure and preparation. The team will commence splicing shortly. The team has confirmed that 8 144-core cables are damaged (not 6 as originally reported), which will impact the resolution time. Once splicing is underway, the team will be able to provide an ETTR.
Northern Region 2023-10-03 15:32 We have been alerted to an outage in Polokwane affecting backhaul connectivity which DFA procures from a 3rd party provider. The provider reports that both primary and secondary links are affected. They have teams on the ground effecting repairs but are unable to provide an ETTR at this time. We are monitoring the situation and are in close contact with our provider’s operations team. Affected DFA customers will have no backhaul connectivity from Polokwane to related end-points. We sincerely apologise for any inconvenience this may cause.: 2023-10-04 09:38 Our upstream provider has informed us that the backhaul issue has been resolved and all links are not performing satisfactorily. We will continue monitor the situation and we are sincerely grateful to affected customers for their patience.

Northern Region 2023-09-26 13:20 We are currently experiencing delays in wayleave approvals due to several structural, policy and other changes within the Rustenberg Municipality that are not within the control of DFA. Due to these difficulties, DFA will not be accepting new orders in the precinct until such time that the process of acquiring the required permissions occurs. Exceptions will be made for connected buildings where no civil works are required.

Gauteng South Region 2023-11-16 11:45 Our team have been alerted to a major break in the Fourways areas. Our teams are on site assessing the damage and determine the effort required to effect repairs. At present we have confirmed that 14 cables have been damaged. Due to the location of the break, it will take approximately 6 hours for prepare the site for repair and splcing. The total ETR is estimated to be 20 hours. We will provide updates as we progress.: 2023-11-17 16:49 Our field teams have completed splicing repairs and have restored the site. Our NOC and network teams are now testing and monitoring to ensure that full performance is restored to affected links. We are sincerely grateful to our clients for their patience and support during this incident.; 2023-11-17 13:04 While our teams have made steady progress, we have revised the ETR for final repair to 14h00.; 2023-11-17 09:28 Our teams have worked through the night to complete the required splicing as quickly as possible. The current ETR is 12pm today.; 2023-11-16 19:27 Our civil works teams have prepared the site and splicing has commenced. Our teams are working as quickly as possible, though adverse weather condition may slow the progress of splicing.
Gauteng South Region 2023-11-07 15:25 We have been alerted to major cable damage in Springs. At present the cause is believed to be damage due to power cable theft and related vandalism. Our teams are on site preparing the affected infrastructure for repair. Due to the weather conditions, this may take time to safely achieve. At present the damage has been limited to 3 cables, however long-haul services from the region to KZN may be impacted. We do not have an ETR at present.: 2023-11-08 08:00 Our teams completed repairs at midnight. The NOC will be monitoring affected links closely and maintenance teams are on standby to resolve any resultant faults. We sincerely thank affected customers for their patience.; 2023-11-07 18:56 Splicing commenced at approximately 18h00 and is now well underway. The estimated time to complete repairs is 20h30.; 2023-11-07 15:46 Our on-site team estimate that repairs will take 3 hours, depending on weather conditions. Civil work has been completed and the site is being prepared for splicing to commence as soon as possible.
Gauteng South Region 2023-11-02 08:59 We have been alerted to a cable break incident in the Midrand precinct. The break was a result of environmental factors outside of DFA's control. Our teams estimate it will take approximately 8 hours to prepare the site and effect repairs.: 2023-11-02 18:02 Our teams have completed onsite repairs. Additional teams have been deployed to ensure that all resultant faults are addressed and normal services are restored. Our NOC team will be monitoring the precinct closely.
Gauteng South Region 2023-11-02 08:58 We have been alerted to a cable break in the Lenasia area. Our teams are onsite and have determined the cause to be an act of vandalism. We are preparing the site to expose the underground cables for repair. The appear to be breaks at multiple locations. We do not have an ETR at present.: 2023-11-02 17:56 Our teams have completed splicing and the break has been repaired. The field teams are now testing to ensure that all resultant faults are addressed as a result of the break. Our NOC team will be monitoring performance closely.; 2023-11-02 10:19 Our team are preparing the cables and joints for splicing. The estimated time to repair is 4 hours.
Gauteng South Region 2023-10-14 10:57 We have been alerted to a cable break in the Roodepoort area. We have dispatched a team to investigate further. At present the cause and extent of the damage are unknown. We will provide further information shortly. We sincerely apologise to affected clients for any disruption this may cause.: 2023-10-14 22:46 Our teams have completed repairs on site. The NOC will be monitoring affected links closely and maintenance teams are on standby to resolve any resultant faults. We sincerely thank affected customers for their patience.; 2023-10-14 16:32 Our civil engineering team have prepared the site and the fibre technicians are ready to commence splicing. The estimated time for repairs to be completed is 8 hours.; 2023-10-14 13:34 Our team have determined the cause of the break to be vandalism and have reported damage to 6 cables (4x144-core and 2x72-core). We have dispatched a civil engineering team to prepare the site and expose the cables for splicing. We expect that they will arrive onsite by 3pm.
Gauteng South Region, Eastern Region 2023-10-13 15:28 We have experienced a major cable break on our long-haul route between Pretoria and Bronkhorstspruit. The break affects long distance backhaul to KZN. Our team is onsite assessing the cause and extent of the damage. We will provide updates shortly.: 2023-10-13 20:05 Our teams report that splicing is complete. Our NOC team will be monitoring performance closely and maintenance teams will remain on standby to quickly resolve any faults related to the break. We sincerely thank affected clients for their patience.; 2023-10-13 18:34 Our onsite team confirm that 2 72-core cables were affected. Site preparation has been completed and splicing commenced at 17h41. The current ETTR is for repairs to be completed by 19h30.
Gauteng South Region 2023-10-10 14:58 We have experienced a major cable break in the Alrode/Alberton area. A 3rd party contractor working in the area damaged approximately 30 meters of cable infrastructure, including 6 cables. We have dispatched 12 teams to site to repair the break as quickly as possible. Due to the size and extent of the break, our team will be assessing the effort and resources required to effect repairs. We will provide an estimated resolution time once the teams are ready to begin splicing.: 2023-10-11 07:30 Our repair team completed splicing at 3am this morning. Please note that this is a temporary repair, due to the ongoing civil works. Our NOC team will closely monitor the links affected, and our operations team will liaise with the 3rd party contractor to avoid any further damage. Customers will be informed when permanent repairs are effected at a future date. We sincerely thank affected customers for their patience and support.; 2023-10-10 16:59 Our onsite team has assessed the extent of the break. Due to the large area affected and the ongoing civil work, the ETTR for the repair is 10-12 hours.
Gauteng South Region 2023-10-06 11:26 We have been alerted to a major cable break in the Germiston area. The damage is due to waterworks in the area, where attempted repairs by a contractor also damaged DFA infrastructure. Our team are en route to site to assess the full extent of the damage. We will publish further updates as our teams complete their assessment and preparation for repairs.: 2023-10-06 17:16 Onsite splicing and repairs have been completed. Our NOC team will be monitoring affected links closely, and we have field teams on standby to address any faults that may result from the repairs. We sincerely thank affected customers for their patience and understanding.; 2023-10-06 12:59 We deployed 5 teams to site to ensure that we completed the required site preparation and cable exposure as quickly as possible. Splicing will commence at 13h00 and the ETTR is 17h00 for completion of repairs. We will post further updates as repairs progress.
Gauteng South Region
2023-09-28 18:39
UPDATE 8:30am 29/09/2023 Our technicians have worked through the night and have restored all damaged fibre cables. 11 cables were damaged in total (4 72-core and 7 144-core). We are monitoring the precinct closely and have also deployed additional teams to the area to manage related incidents as a result of the break. We sincerely appreciate the patience and support of affected customers.

We are currently experiencing a disruption to services in the Teraco precinct due to major cable break. The break was caused by civil works in the area. Our teams are onsite repairing the damage. At present we do not have an ETTR, but we will provide updates as soon as possible. We apologise for any inconvenience this may cause to our customers.: 2023-09-29 14:52 Services have been restored and our teams are monitoring the network. We have field teams on standby in the area to quickly resolve any related incidents.

Gauteng South Region 2023-08-23 00:00 From 23 August 2023 to 6 October 2023, link delivery in the Kempton Park / Teraco district will be delayed due to Project Adonis. Please also note that network rehabilitation in Gauteng will be deprioritized until the completion of the project.

Gauteng South Region, Eastern Region 2023-10-13 15:28 We have experienced a major cable break on our long-haul route between Pretoria and Bronkhorstspruit. The break affects long distance backhaul to KZN. Our team is onsite assessing the cause and extent of the damage. We will provide updates shortly.: 2023-10-13 20:05 Our teams report that splicing is complete. Our NOC team will be monitoring performance closely and maintenance teams will remain on standby to quickly resolve any faults related to the break. We sincerely thank affected clients for their patience.; 2023-10-13 18:34 Our onsite team confirm that 2 72-core cables were affected. Site preparation has been completed and splicing commenced at 17h41. The current ETTR is for repairs to be completed by 19h30.
Northern Region, Eastern Region 2023-10-05 10:18 Our network team have been alerted to a major cable break on a primary route between Durban and Johannesburg. Our teams are onsite and are in the process of assessing the extent of the damage. We are investigating alternative routes to minimise the impact to affected customers. We sincerely apologise for the inconvenience and will provide more information as our field teams progress with repairs.: 2023-10-05 22:00 Our onsite repair teams have completed all splicing on damaged cables and the route has been restored. Fresh teams have been deployed to the area to manage faults logged as a result of the break. Our NOC team are monitoring closely to ensure performance returns to normal levels. Civil engineering teams will be dispatched again in the morning to complete cosmetic repairs. We sincerely thank affected customers for their patience during the outage.; 2023-10-05 16:50 Our teams are onsite, and repairs are well underway. We have a total of 11 teams onsite effecting repairs in the shortest possible time. The current estimated time for resolution is 23h00 this evening.; 2023-10-05 13:40 Our civil engineering and splicing teams are on-site and have completed the necessary assessment, exposure and preparation. The team will commence splicing shortly. The team has confirmed that 8 144-core cables are damaged (not 6 as originally reported), which will impact the resolution time. Once splicing is underway, the team will be able to provide an ETTR.

Eastern Region 2023-09-26 13:21 Due to rising security concerns, as well as multiple attacks on our teams, we have taken the decision to withdraw build teams from the Umtata precinct. There is currently no link building taking place in the precinct, and feasibility requests will be declined until we can safely deploy our build teams. We are actively investigating solutions with stakeholders.

The network in Western Region is functioning optimally.

View a PDF version.

Aggregation Node	Route	Handhole	Handhole progress	Planned date
Senderwood	G55P90	GH081633	0%	2023-11-15




	G55P90	GH001849	0%




	G30P36	GH003554	0%




Zintos	G01P14	GH000138	0%	2023-11-16



	G01P14	GH000136	0%



		GH000143	0%

	G52P78


Senderwood	G01P14	GH000270	0%	2023-11-19




	G01P14	GH00269	0%




	G30P36	GH003518	0%




Senderwood	G55P90	GH081632	0%	2023-11-20




	G20P02	GH000371	0%



	G20P02	GH00263	0%




Zintos	G01P14	GH000494	0%	2023-11-21




	G52P78	GH080954	0%




	G20P07	GH000062	0%




Senderwood	G50P74	GH002157	0%	2023-11-22




	G50P74	GH002531	0%




	G50P74	GH001986	0%




Zintos	G01P14	GH000131	0%	2023-11-27




	G01P14	GH000132	0%




	G01P14	GH000133	0%




Zintos	G01P14	GC000494	0%	2023-11-28




	G01P14	GC000327	0%




	G01P14	GH080954	0%




Senderwood	G50P74	GH003508	0%	2023-11-29




	G50P74	GH002586	0%




	G20P42	GH022758	0%




Zintos	G30P39	GH070064	0%	2023-11-30




	G30P39	GH070065	0%




	G30P39	GH070130	0%




Zintos	G01P14	GH000134	0%	2023-12-03




	G01P14	GH000136	0%




	G01P14	GH000135	0%




Senderwood	G20P02	GH000381	0%	2023-12-04




	G20P02	GH000382	0%




	G20P02	GH000383	0%




Senderwood	G01P14	GH000269	0%	2023-12-05




	G01P14	GH000270	0%




Zintos	G01P14	GH000138	0%	2023-12-06




	G01P14	GH000133	0%




	G01P14	GH00134	0%




	G01P14	GH000315	0%




Senderwood	G20P02	GH000381	0%	2023-12-07




	G20P02	GH000382	0%




Zintos	G01P14	GH000130	0%	2023-12-10




	G01P14	GH000315	0%




	G51P89	GH180201	0%




Senderwood	G01P14	GH000253	0%	2023-12-11




	G01P14	GH000265	0%




	G01P14	GH000264	0%

Project Adonis

All cutovers successfully completed on 15 October 2023.
The project has resulted in a 70% overall reduction in fault count for the precinct.

Overall progress 100% 100%

View Closure Report

Project Overlord (Suspended)

Project Overlord has been suspended and will commence in early 2024. Revised dates will be published when the network freeze is lifted in January 2024. Teams assigned to the project will be re-deployed to reactive maitntenance.
Project Overlord is a focused intervention in the Senderwood area.

Overall progress 0% 0%

View Project Plan

Project Celestial

Project Celestial is a focused intervention in the Thembisa/Midrand area.
The approximate dates will be confirmed at the completion of Project Overlord.

Overall progress 0% 0%

View Detailed Progress Update

Network Operations Centre

Communicating Time Frames

We will be conducting intensive daily reviews of our resources and commitments. Field team assignments on CA Service Desk Manager will now be accompanied by a realistic time frame for the team to arrive on site, based on the resources available and their current workload. These will be confirmed ETAs as far as possible, but any changes in the schedule will be updated in CA Service Desk Manager.

WhatsApp Groups

WhatsApp Groups will be officially discontinued by the end of 31 October 2023. We urge all customers to familiarize themselves with the Escalation Matrix and distribute this amongst their teams.

We are aware that many clients rely on WhatsApp groups to have direct communication with multiple stakeholders. However, normalizing this into a consistent escalation process requires that we eliminate this temporary solution, and fully embrace the new process.

Our NOC team is generally managing a high volume of incidents. Our entire team is fully engaged with follow-up and feedback on these incidents, and some customers may experience a delayed response from our support and escalation channels.

We ask for your patience while we deal with the volume of incoming incidents.

— Carel De Nysschen, Executive: Network Operations Centre

Network Design

Introduction of additional network capacity for growth through our Cable and DUDC Projects.
Increased points of presence to fast-track fault resolution and service provisioning.
Improvement of network architecture for greater resilience and future requirements.
Enable smarter technology for quicker fault response times.

Network Freeze

In general, a network freeze is defined as a halt to the following activities:

All link build within the selected precincts
Planned rehabilitation and cutovers

General maintenance, cleaning, and other non-intrusive work will continue.

There will be a selective network freeze in some precincts in Gauteng South from 15 November 2023 to 14 December 2023. This will apply to the following precincts: