Contact DFA
We take the privacy of your personal information very seriously. Read our privacy policy and PAIA manual for more information.
Contact options
Fibre to a home
DFA is a wholesale connectivity provider to ISPs, telecommunications operators, and enterprises. In turn, the majority of our customers provide connectivity to end customers at their homes or businesses. We do not provide Internet connectivity packages directly to residents.
Contact your preferred ISP to enquire whether they’d be able to provide you with fibre connectivity using DFA infrastructure. However, single home connections might prove to be too costly.
As a resident, log your interest with our open-access FTTH subsidiary, Vuma. An even better option would be to get in touch with your residents’ association, body corporate, or board of trustees to approach Vuma to assess whether a last-mile fibre roll-out to all homes in your complex, apartment block, estate, or suburb will be feasible.
Fibre to a building or office park
If you are a property owner or manager and a building or an office park that you own or manage is located along a DFA fibre route, we might be able to connect it to our network at no cost to you. All requests will be subject to a feasibility analysis. Once your property is connected, the occupants can contact their preferred connectivity providers to give them active connectivity over our fibre network.
To enquire about fibre to your buildings or office parks, fill out the form below:
Fibre to a business
DFA is a wholesale connectivity provider to ISPs, telecommunications operators, and enterprises. In turn, the majority of our customers provide connectivity to end customers at their homes or businesses.
In many cases, however, it will not be cost-effective to connect individual small business sites. If you are in a larger business area, your best course of action is to involve as many of the other businesses in the area as possible to submit a combined request for multiple connections. If the area is near a DFA fibre route and there is enough interest in fibre connectivity, it will increase the possibility that a fibre rollout in the area would be feasible.
To submit a request as a representative of multiple business owners in a commercial area near a DFA fibre route, fill out the form below:
Sales enquiry – ISPs or other wholesale customers
If you are a new customer, please fill out the enquiry form below:
Wayleaves and other regulatory matters
Wholesale-customer issue report/complaint
Network Operations Centre: 0800 628 662
For other issues or complaints, fill out the form below:
End-customer issue report/complaint
If your issue report or complaint is related to something else, please fill out the form below:
Job opportunities
View our latest job opportunities and apply online.
Other enquiries, comments, suggestions, or complaints
Office locations
DFA Head Office
Centurion
Gauteng
0157
DFA Northen Region
Centurion
Gauteng
0157
DFA Network Operations Centre
Johannesburg
Gauteng
2128
Tel. 2: +27 11 202 4700
DFA Gauteng South
Johannesburg
Gauteng
2128
Tel. 2: +27 11 202 4700
DFA KwaZulu-Natal
Durban
KwaZulu-Natal
4302
DFA Western Region
Springfield Office Park
Cape Town
Western Cape
7550
ISPA compliance notice
We are a proud member of ISPA and uphold the ISPA Code of Conduct.
In terms of section 75 of the Electronic Communications and Transactions Act (“the Act”), DFA has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.
Internet Service Providers’ Association (ISPA)
PO Box 518
Noordwyk
1687
+27 10 500 1200
Take-down notice email: complaints@ispa.org.za
Take-down notice information and form: https://ispa.org.za/tdn/